Womersley's Ltd
By accessing this website you agree to these terms and conditions. If you do not agree to them, you may not use this website and should leave it immediately. The www.womersleys.co.uk website is provided solely for your personal use. You may not use this website for any commercial purpose.
General
We may change these Terms and Conditions at any time. If any of these terms and conditions are invalid or unenforceable, the remainder of these terms and conditions shall continue to have full force and effect. Online Shopping - We have taken great care in presenting the products on our website as accurately as possible. However, the images you see will depend on your monitor's display and colour capabilities. We are therefore unable to guarantee that the product images you see are an accurate representation of the actual merchandise. Before you place an order you should read the following: Acceptance of your order, Delivery Information and Returns Policy. These pages form part of these terms and conditions and contain important information about your order. By submitting an order to us through our website, you represent and warrant that the payment details provided on your order are valid and correct, and that when your order is accepted and processed by us, payment will be made in full. If the Billing details for your order are the same as your Delivery address details, by placing an order on the website you confirm that you are the person referred to in the Delivery address details. Otherwise, by placing an order, you confirm that you are the person referred to in the Billing details. Visitors under the age of 16 should not register with this website or submit any information to us.
Payment Methods
We accept payment by Visa, MasterCard, JCB, Maestro, PayPal and Solo (No American Express). Please note that we do not accept cash, cheques or gift vouchers as payment online.
Pricing Policy
All prices shown on the website are in £Sterling and exclude VAT, which is added to your order in the check out section. Prices may change and offers may be withdrawn at any time. We endeavour to ensure that all merchandise offered on the website is available at the same price in our shop. However, from time to time (particularly due to fluctuating shipping costs) we may offer additional discounts for purchases online from www.womersleys.co.uk that do not apply in the shop.
Product Availability / Information
UK Mainland Delivery: All items that are in stock are usually dispatched and delivered within 4 working days.
The cut off for order dispatch on stock items is 11am
Mix orders - coarse stuff, clay plasters,hot lime mixes are made fresh to order so may have a longer lead time
Lime Green Coloured Mortars/Renders are made to order - 4-7 Working Days lead time
Returns Policy
We guarantee your satisfaction and all products (except specific ordered items eg- made to order colours) come with a 7 day no quibble guarantee. If you wish to exercise this option you should contact us by e-mail in the first instance. We recommend returning the goods by registered/insured post. We will not be liable for any loss or damage incurred whilst returns are held by third parties. Refunds will be made once the items are received by us and a confirmation e-mail will be sent advising the refund amount. We reserve the right to withhold a percentage of the refund value of returned goods if the product is in such a condition that the item needs to be reduced in price for resale. Postage costs will not be refunded. . We will only refund the card from which the original payment was made. Refunds can not be given on specifically ordered items unless the error is ours (Coloured paints/mortars are not refundable as they are made to order). It is up to the customer to ensure that they are satisfied with the product specification before ordering and to ensure access is uninhibited. All orders returned to us will be subject to a 15% restocking charge.
Damaged Items
Damages must be notified to us within 2 days of receipt by e-mail.Damaged items must be signed for or refused as damaged, We will respond and advise what course of action must be taken in these circumstances. Questions regarding this Policy should be directed to us in writing at:
Womersley's Ltd
Ravensthorpe Indust Est, Low Mill Lane
Ravensthorpe, West Yorkshire
WF13 3LN
United Kingdom
Privacy Policy
This privacy policy sets out how Womersley’s Ltd uses and protects any
information that you give when you use www.womersleys.co.uk
Womersley’s Ltd is committed to ensuring that your privacy is protected.
Should we ask you to provide certain information by which you can be
identified when using this website, then you can be assured that it will only
be used in accordance with this privacy statement.
What we collect
We may collect the following information:
Name and payment details
Contact information including email address
Demographic information such as postcode, preferences and interests
Other information relevant to customer surveys and/or offers
What we do with the information we gather
We require this information to understand your needs and provide you with a
better service, and in particular for the following reasons:
To process your order and obtain payment
Internal record keeping
We may use the information to improve our products and services
We may periodically send promotional emails about new products,
special offers or other information which we think you may find
interesting using the email address which you have provided
From time to time, we may also use your information to contact you for
market research purposes. We may contact you by email, phone, fax or
mail. We may use the information to customise the website according
to your interests
Security
We are committed to ensuring that your information is secure. In order to
prevent unauthorised access or disclosure, we have put in place suitable
physical, electronic and managerial procedures to safeguard and secure the
information we collect online.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer's
hard drive. Once you agree, the file is added and the cookie helps analyse
web traffic or lets you know when you visit a particular site. Cookies allow
web applications to respond to you as an individual. The web application can
tailor its operations to your needs, likes and dislikes by gathering and
remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps
us analyse data about web page traffic and improve our website in order to
tailor it to customer needs. We only use this information for statistical analysis
purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to
monitor which pages you find useful and which you do not. A cookie in no
way gives us access to your computer or any information about you, other
than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers
automatically accept cookies, but you can usually modify your browser
setting to decline cookies if you prefer. This may prevent you from taking full
advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once
you have used these links to leave our site, you should note that we do not
have any control over that other website. Therefore, we cannot be
responsible for the protection and privacy of any information which you
provide whilst visiting such sites and such sites are not governed by this
privacy statement. You should exercise caution and look at the privacy
statement applicable to the website in question.
Data aggregation, analytics and profile creation
We may analyse your browsing behaviour to draw inferences and create
profiles about your personal preferences and behaviours. We may then use
such information for the purposes described below;
Behavioural advertising and cross platform targeting
(a) Served by us
We may use your information (including profile data) to serve you with
advertising, which is relevant to you, on our websites and the websites of
third parties.
(b) Served by third parties on our websites
Advertisers or other third parties using our website may also engage in
behavioural advertising and use cookies and web beacons in the manner
described above. We do not control these advertisers or other parties' use of
cookies or web beacons or what they do with the information they collect.
(c) Served by third parties on third party websites
We may provide your personal information (including profile data) to third
parties who may then use it in combination with personal information that
they have collected from you to serve you with relevant advertising on third
party websites.
Controlling your personal information
You may choose to restrict the collection or use of your personal information
in the following ways:
Whenever you are asked to fill in a form on the website, look for the
box that you can click to indicate that you do not want the information
to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for
direct marketing purposes, you may change your mind at any time by
writing to or emailing us
We will not sell, distribute or lease your personal information to third parties
unless we have your permission or are required by law to do so. We may use
your personal information to send you promotional information about third
parties which we think you may find interesting if you tell us that you wish
this to happen.
You may request details of personal information which we hold about you
under the Data Protection Act 2018. If you would like a copy of the
information held on you please write to us.
If you believe that any information we are holding on you is incorrect or
incomplete, please write to or email us as soon as possible. We will promptly
correct any information found to be incorrect.