UK Mainland Delivery: All items that are in stock are usually dispatched and delivered within 2-5 working days.
Not all stock is kept at our wharehouse,Items showing stock may be sent from other locations - so please check before coming for collection orders
Please do not arrange for contractors to be on site until goods have arrived incase of unforseen circumstances with the delivery or changes to estimated delivery dates
The cut off for order dispatch on stock items is 10.30am
Mix orders - coarse stuff, clay plasters,hot lime mixes are made fresh to order so may have a longer lead time 7-10 Working Days lead time
Lime Green Coloured Mortars/Renders are made to order (Facorty orders) - 10-14 Working Days lead time
Multi pallet bag rates are online only
Delivery Upgrades (AM & SATURDAY DELIVERY) Delivery Upgrades
Isle Of Man Pallet Delivery Upgrade - Isle Of Man Pallet Upgrade
Northern Ireland Parcel Surcharge - Northern Ireland Parcel Surcharge
Pallet orders will be delivered via our carriers Palletways To mainland uk only (any other postcodes must be telephone order)–
All damaged items must be signed for as “damaged” with the damages stated as best as possible, failure to do so makes it impossible to place a claim for reimbursement.
Please ensure that:
you have supplied us with as much information as possible about the access, location and facilities on-site - it is helpful if you have more than one contact phone number for the driver,
Somebody must be on site to recieve the delivery ,We will assume you are in any weekday for delivery 8-6 so you must specify beforehand if any days are unstuitbale
The smallest vehicle they use is a 7.5t if you require a smaller vehicle (eg transit size) you will have to provide your own courier to collect
We have been made aware of any access restrictions, the delivery depot will assume any size vehicle can deliver unless specified (including low trees, bridges with weight limits, narrow entrances, restricted turning etc). Even if builder’s merchants, rubbish, skip lorries etc have had no problem, our curtain siders used by the pallet network may well have trouble with height especially, so give us as much information as possible ; Failed Deliveries for any reason will incur a £65 re delivery charge without exception
Requests to change the delivery date whist the pallet is assinged for delivery on that day will incur a full re delivery charge
The goods will be dropped by a tail-lift, Please note that a tail-lift requires a large, flat area of hard-standing (not gravel and not on an incline) to be able to offload and that you have organised enough space for the goods to be put proir to delivery (If you request the pallet to be left safe you must have space left for this and it has to be on your property no delivery driver will leave any pallet on the roadside or block a pavement or path with the pallet)
Pallet tracking is available via email so please incuded this in your order
Please ring with any queries beforehand
All pallets put on a tail lift service must NOT exceed 1000kgs if you request a 7.5t vehicle the limit is 650kgs
PALLET DELIVERY GUIDELINES
UK PALLET SPECIFICATION
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Parcel orders (upto 4 bags or tubs) will be delivered via parcelforce or APC
Full Tracking provided on dispatch
Returns
Damaged or Faulty Products
In the event that you are not satisfied with your products because they are:
• Damaged before you receive them
• Faulty
• Different to those on the Sales Order Confirmation / Proforma
We will replace or refund them, subject to our terms and conditions.
You must raise your claim by notifying us in writing within 24 hours of the delivery. If the goods are damaged, you must note this on the delivery ticket and take pictures.
We cannot accept claims for damages if it is not clearly signed for as “damaged” on the delivery paperwork.
Returning products
In addition to your legal rights, you may also return goods in some circumstances. Please contact us to return the unused, unopened goods to us within 14 days and we will offer you a refund, exchange or a credit note as appropriate.
Consumers
• You may cancel your order within 14 days of receiving the goods by notifying us in writing.
• Within 14 days of notifying us of your intention to cancel the order it is your responsibility to
return the goods, at your own cost, to our business premises.
• Products will only be refunded if they are of saleable quality on their arrival at our business premises.
• We will refund the original delivery charge for the products at the “Economy Delivery” rate.
• Products made in bespoke packaging, colours, or to your specification will not be refunded.
• Products must be unopened, unused and in undamaged packaging.
Businesses and consumers after 14 days
• You may return goods to us only with our written agreement.
• Goods will be subject to a restocking fee: -
25% for goods less than 2 months old from date of manufacture. - -
50% for goods 3 to 4 months old.
After 5 months no refunds will be offered.
• Products will only be refunded if they are of saleable quality on their arrival at our business premises.
• We will not refund delivery charges.
• Products made in a non-stock colour or texture will not be refunded.
• Ordered-in products will not be refunded.
• Products must be unopened, unused and in undamaged packaging.
Unwanted/unused items
Returns are the customers responsibility and are to be arranged by the customer